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We understand that plans can change. Here is our transparent policy regarding cancellations and refunds to ensure a smooth experience for everyone.
The refund percentage above applies to whatever you've actually paid, whether that's the full amount or just an advance payment. Shifting your booking to another available date instead of cancelling can be arranged through our support team — it isn't yet available as a self-service option in the app.
The refund percentage above applies to whatever you've actually paid, whether that's the full amount or just an advance payment. Shifting your booking to another available date instead of cancelling can be arranged through our support team — it isn't yet available as a self-service option in the app.
The refund percentage above applies to whatever you've actually paid, whether that's the full amount or just an advance payment. Shifting your booking to another available date instead of cancelling can be arranged through our support team — it isn't yet available as a self-service option in the app.
Standard Cancellation:
Fitness-Based Cancellation:
If a participant is unable to join due to fitness criteria not being met, this is handled by our support team as a manual exception rather than a self-service option — reach out to discuss your options.
Have questions about your specific booking?
Contact Support TeamNo refund or voucher will be provided if a participant:
In rare cases where the company cancels a trek due to natural events, political unrest, pandemics, or any force majeure situation, you receive a full refund of whatever you paid (including GST and the convenience fee).
Resolution Options: